This little gem, from
Instant Karma, made me think about work. The goal call handle time is 10 mins. My average time is considerably longer. Every time I get on a call, I have the initial stressing urge to beat the clock. And so when I dont, I feel like a failure of an agent. So of course when I read this statement, it was like a reassuring pat on the back. :) It made me think,
"As long as I am doing my job, respecting each customer, and resolving their problems, my pace is not a huge issue... well as long as im not having 2 hr calls. chuckle. I have to work at my own pace in order to become better at what I am doing."
Here's to Finding and Honoring My Own Pace!
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