June 22, 2010

Find and Honor Your Own Pace

This little gem, from Instant Karma, made me think about work. The goal call handle time is 10 mins. My average time is considerably longer. Every time I get on a call, I have the initial stressing urge to beat the clock. And so when I dont, I feel like a failure of an agent. So of course when I read this statement, it was like a reassuring pat on the back. :) It made me think,
"As long as I am doing my job, respecting each customer, and resolving their problems, my pace is not a huge issue... well as long as im not having 2 hr calls. chuckle. I have to work at my own pace in order to become better at what I am doing."
Here's to Finding and Honoring My Own Pace!

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